Executive Education: Executive Courses & Action Learning Workshops

Strategic Operations Management Course
Planning, building and managing strategic operations

Course Methods:  Executive Action Learning (Experiential Workshop)
Course Venue:     Client's site or at IIM Las Vegas, Nevada, USA
Course Duration:  3 days
Course Time:        9AM-4PM
Course Fees:        Based on number of executives and level of customization

Course Audience

• COO's Executive Management Team: Operations Managers, Procurement Managers, Supply Chain Managers, Production Managers, Manufacturing Managers, Warehousing Managers, Inventory Managers, Quality Managers, R&D Managers, Innovation Managers, Project Managers, Entrepreneurs, and Operations Management Consultants.

Course Objectives 

• Provides an understanding of operations management framework
• Offers experiential analysis to understand the challenges of COOs and Operations Managers
• Provides an understanding of the functions and practices of production and operation managers
• Training topics include supply chain management, research and development (R&D), manufacturing, project management and quality management
• Provides insights on how to develop strategies, initiatives and programs to introduce and sustain competitive operations in organizations
• Focuses on lean six sigma best practices, tools and models to develop and implement an effective operations management system
• This course emphasis operations management decision-making. It does not cover  engineering, technical or mathematical topics

Course Focus

• Develop the core executive operational skills and competencies. The core competencies include operations management knowledge, planning, control, problem-solving and communication. The development and evaluation of these skills are based on IIM's proprietary KASAC executive education model.

Key Concepts

• Operations Management:
  Top COO Questions. Strategic Operations Alignment and Integration. Strategy Triangle. Project Management. Supply Chain Management (SCM). Logistics Management. Innovation Management. Research and Development (R&D). New Product Development (NPD). Product Investment Portfolio Analysis. Manufacturing Management. Production Management. Inventory Management. Purchasing and Vendor Management. Facilities Management. Quality Management. Environmental Management. Risk Management. Forecasting and Aggregate Planning. BPPT Model (Budget, People, Process and Technology). Key Performance Indicators (KPIs). Decision Trees. Value Chain Analysis (VCA). Outsourcing and Off-shoring.
• Process Management:
  Business Process Improvement (BPI). Business Process Re-engineering (BPR). Capability Maturity Model (CMM). Root Cause Analysis (RCA).  Change Management. PDBO Model (Plan, Design, Build, Operate). Process Assessment Metrics: (TCO. ROI, Production Cost, Breakeven, Location, Capacity, Productivity, Utilization, Layout,..). Process Controls. Economic Order Quantity (EOQ). Material Resource Planning (MRP). Master Production Schedule (MPS). Gantt Charts. PERT Chart. Benchmarking. Pareto Chart. Bar Charts.
• Lean Six Sigma:
  Lean. Six Sigma. Lean Manufacturing. Lean Inventory. Lean Warehousing. Lean Operations. Just In time (JIT). Lean Supply Chain. Kaizen. 5Ss. Value Stream Mapping and Analysis. Kanban System. Visual Controls. Toyota Production System (TPS). Waste Elimination. Push Vs. Pull Production. Lean Layout Design, SMED,  Quick Changeover. DMAIC. 8D. TPM. Deming Wheel. Total Quality Management (TQM). ISO 9000. 

Course Outline Customization Subjects 

• Lean Operations management decision areas such as cost, quality, time, flexibility and capacity
• Lean Production Management: Innovation management, research and development (R&D), methods of production, cost of production, breakeven analysis, process control, production planning and scheduling
• Lean Facilities Management: Facilities planning and automations and smart buildings
• Lean Project Management: Project selection and initiation, planning, financing, scheduling and resource allocation, risk, communication, control, evaluation and termination
• Lean Quality Management: The frameworks, tools and techniques necessary to implement product development and operations improvements such as Total Quality Management (TQM), Capability Maturity Model (CMM), Six Sigma, ISO 9000, and Kaizen
• Lean Supply Chain Management (SCM): Covers current issues in business logistics and information systems for coordinating operations
• Outsourcing, off-shoring and supply chain integration

Courseware Content

IIM strategic operations management courseware includes:

1. Participant's coursework and assessment project guide
2. Executive summary of the subject matter (in power-point lecture notes format):
   • Summary of essential concepts and operations management best practices
   • Examples and case studies
3. Operations management toolkit (management frameworks, decision models, checklists, etc.)
4. Experiential work-based assessment project
5. Online resources for the completion of the experiential assessment project

Executive Team Performance Evaluation (Optional):

• Performance will be evaluated on the basis of individual or team project deliverables
• Candidates can complete customized experiential / work-based projects such as developing a relevant analysis document, management strategy, action plan or a senior management presentation
• IIM course advisor will review the deliverables and provide improvement feedback
• There are no traditional quizzes or theoretical exams.

Course Prerequisites: 

• For accelerated team workshops, participants must have similar levels of experience. This is not required for public courses or individual self-paced distance-learning courses

Course Registration:

• Custom executive education courses are available only to companies and government organizations upon request. Contact Us
• Individual registration is available for public courses, please visit Management Training Courses